What happens when you call 911 for a fire or medical emergency in our coverage area?

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When you have a fire or medical emergency in our coverage area, our highly trained dispatcher will ask you for the address of the emergency and your phone number. These two things are very important pieces of information in an emergency situation. We need to know exactly where you need help and we need a way to contact you if the call gets disconnected.

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Once the dispatcher determines where you are, they will ask you to tell them exactly what happened. Once the dispatcher knows what is happening, the responders are dispatched to your location.

 

Once the call has been dispatched, the call-taker will work with you to gather more information. This information is used to make sure we are sending the correct response to your location and does not delay the response to your emergency.

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In addition to being CPR certified, our dispatchers are all certified through the International Academy of Emergency Dispatch (IAED) in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) and are able to help you before the responders arrive by providing life saving instructions.